Returning an item
- Be sure to look at our size guide for guidance in choosing the correct size. If you have questions about sizing feel free to contact us via our chat, email or Instagram. Our email is email@example.com and our Instagram account is @twerkempireofficial.
- Contact us before returning an item by sending us email or direct message on Instagram. You'll find our email and Instagram account mentioned above.
- Items must be returned within 14 days of receipt.
- Items must be unworn and unwashed.
- Items must have all original tags attached.
- Items must be in the original packaging.
- You are responsible for the postage payment of the return. You are also responsible for the original shipping cost. The cost of shipping will be deducted from your refund.
- We will issue a refund for the cost of the returned item automatically. A refund is issued to the original payment method.
- For further information contact us at firstname.lastname@example.org.
- You can exchange the product you have purchased for the same item in different size within 14 days of receipt, if we have the correct size in stock. If the size you would like to have in exchange is out of stock, you can return your item and we will offer you refund. Read the conditions about returning an item mentioned above.
- In exchange situations, send us an email at email@example.com or direct message on Instagram @twerkempireofficial.
- When we have confirmed your exchange, send your item to: Twerk Empire Ltd, Hämeenpuisto 33 B 25, 33200 Tampere, Finland.
- You are responsible for postage payments.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.