Returns

  • Please look at our size guide before ordering. If you have questions about sizing, don't hesitate to contact us by sending us email at customercare@twerkempire.com (English) or asiakaspalvelu@twerkempire.com (Finnish). You can also send us a direct message on Instagram at @twerkempireofficial (English or Finnish).

Returning an item

  • Contact us before returning an item by sending us email at customercare@twerkempire.com (English) or asiakaspalvelu@twerkempire.com (Finnish). You can also send us a direct message on Instagram at @twerkempireofficial (English or Finnish).
  • Items must be returned within 14 days of receipt.
  • Items must be unworn and unwashed.
  • Items must have all original tags attached.
  • Items must be in the original packaging. You don't have to return any of the extras you have received with your order.
  • You are responsible for the postage payment of the return and also of the original shipment, if the value of the order goes under our free shipping limit after the return (the free shipping limit is to Europe 99 € and to the rest of the World 199 €). The cost of shipping will be deducted from your refund.
  • We will issue a refund for the cost of the returned item automatically. A refund is issued to the original payment method.
  • For further information contact us at customercare@twerkempire.com (English) or asiakaspalvelu@twerkempire.com (Finnish). You can also send us a direct message on Instagram at @twerkempireofficial (English or Finnish).


Exchanges

  • You can exchange the product you have purchased for the different item or size within 14 days of receipt, if we have the preferred item in stock. If the item you would like to have in exchange is out of stock, you can return your item and we will offer you refund. Read the conditions about returning an item mentioned above.
  • In exchange situations, send us an email at customercare@twerkempire.com (English) or asiakaspalvelu@twerkempire.com (Finnish). You can also send us a direct message on Instagram at @twerkempireofficial (English or Finnish).
  • When we have confirmed your exchange, send your item to: Twerk Empire Ltd, Hämeenpuisto 33 B 25, 33200 Tampere, Finland.
  • You are responsible for postage payments of the return. We are happy to take care of the postage payments of the item you'll get in exchange.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.